- Q: How many production lines do you have?
- A: We have 4 spunlace production lines in 2016, and the 5th production line will be ready at the end of 2017, the 6th production line will be ready in 2018.
- Q: Can you accept customization?
- A: Yes, we offer customized service. You can custom every similar product you want.
- Q: Can I get some free samples?
- A: If you need some samples to test, we can make as per your request. Samples are free, but you should undertake the freight.
- Q: How much the transportation freight of samples?
- A: The freight depends on the weight and packing size and your area.
- Q: What is the material of your products?
- A: Our spun lace products are made of viscose, polyester, wood pulp and polypropylene in different rate.
- Q: Are the ingredients of the product reliable?
- A: Our products are all in high grade, we use Canadian imported high quality woodpulp, Austria imported lenzing viscose, SINOPEC polyester and brand new polypropylene.
- Q: How does your factory do regarding quality control?
- A: Quality is priority. We always attach great importance to quality controlling from the very beginning to the end.
- Q: Do you provide certificate?
- A: All tests required for export are provided.
- Q: How to order?
- A: After communicating and confirming with the sales, please send us the detailed information of your order by e-mail or fax, and we will make corresponding order contract and return it to you. Order details include:
1) Product information-Quantity, Specification (Size, Material, Technological), Quantity, if needed and Packing requirements etc.
2) Delivery time required.
- Q: How long is the general delivery date?
- A: This will decide according to specific condition, our usual delivery time is 30 days.
- Q: What is the payment process?
- A: We provide two ways for payments:
- Q: What should I can do when I find something wrong with our goods upon receipt?
- A: Please inform our businessman immediately, we will repy in 12 hours and give solutions in 24 hours.
- Q: Is there someone I can talk to if I have more questions?
- A: For additional questions about these and other Soonerclean® brand products, call 86-10-67162010 / 67161183, Monday through Friday, 9 a.m. to 6 p.m.(SGT).
Skype: Lannie Luo